PERSONAL INFORMATION WE COLLECT
When you visit the site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically-collected information as “device information”.
WE COLLECT DEVICE INFORMATION USING THE FOLLOWING TECHNOLOGIES
– “cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
– “log files” track actions occurring on the site, and collect data including your ip address, browser type, internet service provider, referring/exit pages, and date/time stamps.
– “web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.
Additionally, when you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card number), email address, and phone number. We refer to this information as “order information”.
HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the order information that we collect generally to fulfill any orders placed through the site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this order information to:
– communicate with you;
– screen our orders for potential risk or fraud; and
– when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.
We use the device information that we collect to help us screen for potential risk and fraud (in particular, your ip address), and more generally to improve and optimize our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).
SHARING YOUR PERSONAL INFORMATION
We share your personal information with third parties to help us use your personal information, as described above. For example, we use shopify to power our online store — you can read more about how shopify uses your personal information here: https://www.shopify.com/legal/privacy. We also use google analytics to help us understand how our customers use the site — you can read more about how google uses your personal information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of google analytics here: https://tools.google.com/dlpage/gaoptout.
Finally, we may also share your personal information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.
As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the network advertising initiative’s (“nai”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.
You can opt out of targeted advertising by using the links below:
– facebook: https://www.facebook.com/settings/?tab=ads
– google: https://www.google.com/settings/ads/anonymous
– bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads
Additionally, you can opt out of some of these services by visiting the digital advertising alliance’s opt-out portal at: http://optout.aboutads.info/.
DO NOT TRACK
Please note that we do not alter our site’s data collection and use practices when we see a do not track signal from your browser.
If you are a european resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.
Additionally, if you are a european resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.
When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by email at i[email protected] or by mail using the details provided below:
VOLK FLANNEL d.o.o.
Tomišelj 54, 1292 IG, Slovenia, European Union
Account number: SI56 0284 3026 5451 641
Email: [email protected]
Telephone number: +38640663076
This website is operated by VOLK FLANNEL d.o.o. VOLK is a limited liability company. Company’s core business is designing and selling its products.
Throughout the site, the terms “we”, “us” and “our” refer to VOLK. The website, including all information, tools and services available from this site to you, the user, are conditioned upon your acceptance of all terms, conditions, policies and notices as stated here. By visiting our site and/or purchasing our products you engage in our “service” and agree to be bound by the following terms and conditions (“terms of service”, “terms”). These terms of service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/or contributors of content.
We reserve the right to update, change or replace any part of these terms of service by posting updates and/or changes to our website. your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without our express written permission.
Certain products may be available exclusively online through the website. These products or services may have limited quantities and are subject to our current return policy. We have made every effort to display as accurately as possible the colours and images of our products that appear at the store. We cannot guarantee that your computer monitor’s display of any colour will be accurate.
We reserve the right to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our discretion. We reserve the right to discontinue any product at any time.
PURCHASE FOR PERSONAL USE ONLY
You may purchase boo products for personal use only and not with the intention of resale. By placing your order, you are certifying that you are purchasing products for personal use only. We reserve the right to refuse orders for any reason without explanation. Any orders above 10 pieces are automatically deemed as being intended for resale and will be refused.
Prices are in euros (EUR) and include vat. prices are valid at the time of the conclusion of the purchase agreement.
The purchase agreement between you and VOLK is concluded at the moment when VOLK confirms the order (you will receive an email confirming the order). From that moment, all prices and other terms are fixed and apply to both parties.
We reserve the right that errors in the published prices may appear. In the case of mistaken publication of the price, or in the event that the price changes between the processing order, VOLK will give you a possibility to cancel the order.
Modifications to the service and the prices
Prices for our products are subject to change without notice. We reserve the right to modify or discontinue the service (or any part or content) without notice and at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the service.
VOLK has no commitment that all products shown on the website are in stock.
The purchase agreement between you and Volk is concluded at a time when Volk sends the first e-mail about the status of your order. From that moment, all prices and other terms are fixed and apply to both parties.
You agree to provide current, complete and accurate purchase and account information for all purchases made through our website. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates.
All order data are stored by VOLK.
PAYMENT AND DELIVERY
Payment is possible by PayPal, with credit cards and bank wire.
Shipping rates are as following:
Slovenia: 4 eur
EU countries: 9 eur
Austria, Belgium, Czech, Germany, Italy, Netherlands, Poland, Sweden, France, Spain and Slovakia.
Shipping services are carried out by GLS.
THE RIGHT OF WITHDRAWAL
You may withdraw from the contract concluded with VOLK and return the purchased product in a 14-day time period (cooling-off period) after receiving the product without having to state any reason. The cost involved in returning the product to VOLK will not be covered or reimbursed by us. The cooling-off period starts to run the next day after the receipt of the product.
In the case of withdrawal from the purchase agreement, please send us an email to: [email protected]. Products must be returned immediately or within 14 days after the notification of withdrawal. VOLK returns received payments with the same payment method as was used for the purchase of the products within 30 days of notification of withdrawal. We reserve the right to withhold the refund of payments received until the acceptance of the returned product or until you submit the evidence that the product was sent back.
There is no right of withdrawal from the contract if you miss the deadline for withdrawal, if the products are damaged, used, soiled or in any other similar circumstances.
PRIVACY AND SECURITY
When you purchase something from volkflannel.com, as part of the buying and selling process, we collect the personal information you provide us. This may include your name, address, email address, credit card number and other information. When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system. To protect your personal information, we take reasonable precautions to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
Your submission of personal information through the store is governed by the applicable laws of republic of Slovenia.
With the purchase order you permit us to establish, keep, maintain and manage your personal data. The provided data are carefully protected, and any third party may not have access to it. We commit that the data will remain fully owned by VOLK and we will not be shared, sold or exchanged with any other organization, company or natural person.
For the protection of personal data, the user is liable as well in a way that ensures the security of your email address and the appropriate software (anti-virus) to protect your computer.
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only. If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no. If after you opt-in to our site registration or email, and you change your mind, you may withdraw your consent for us to contact you.
ERRORS, INACCURACIES AND OMISSIONS
Our website may contain typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping fees, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the service or on any related website, including without limitation, pricing information, except as required by law.
DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. The service and all products and services delivered to you through the service are (except when expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions. boo shall in no case be held liable for any damages arising from your use of the website.
These terms of service shall be governed by and construed in accordance with the laws of the Republic of Slovenia.
The parties shall attempt to resolve any dispute arising out of or relating to purchase agreement through negotiations between them. If the matter is not resolved by negotiation within thirty (30) days of receipt of a written invitation to negotiate, the parties will refer the matter to the competent court in ljubljana, slovenia.
VOLK FLANNEL d.o.o.
Tomišelj 54, 1292 IG, Slovenia, European Union
Account number: SI56 3000 0002 8957 058
Email: [email protected]
Telephone number: +38640663076